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Diamond Fire Pit Glass backs up its product with a warranty that sets the standard for integrity in the fireplace glass industry.

Our warranty reflects our commitment to the finest materials and manufacturing methods available.

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Diamond Fire Pit Glass warrants for a lifetime that our fire glass product has been manufactured according to the highest standards and specifications and contain no defects and, subject to the limitations listed below, that the product will not crack, warp, pit, corrode, peel, burn or melt and that it will maintain its proper color characteristics under normal use and service for a period continuing for as long as the original owner continues to own the same house in which the product is installed.

This warranty is non-transferable and is made to the original retail purchaser only provided that the purchase was made through an authorized dealer of Diamond Fire Pit Glass products.

Any alteration, abuse, accident, or misuse of the Diamond Fire Pit Glass product shall nullify all warranties.

Diamond Fire Pit Glass warranty may be voided if ALL components used with our Fire Glass crystals are not purchased from authorized dealer of Diamond Fire Pit Glass products.

Propane Disclosure:
Propane use is known to discolor lighter colored crystals as it does not burn as clean as natural gas - this is a natural result of propane burning. Discoloration Warranty is void with use of propane.

*Any warranty or replacement glass is limited to and may not exceed original value of product purchased. 

Propane gas over time will leave a residue that may slightly discolor lighter colored crystals. When using Propane it is recommended to use Black fire pit glass so that any residue that is created is not as evident- discoloration will only occur in direct flame so lighter colors may be used to accent outside of direct flame if possible.

*Original purchase receipt required for warranty. Any warranty or replacement glass is limited to and may not exceed the original value of product purchased.

Additional Items below fall under separate manufacturer warranty.

Ceramic Fire Shapes are warrantied from cracking due to heat for 1 year.
Warranty is void if Fire Shapes are not used with Fluted Rectangle pan burner that is designed specifically for use with Ceramic Fire Shapes.
Ceramic Fire Shapes that are colored are considered custom and are non returnable.

Remote Control or Electronic Burners
May be subject to a restocking fee of up to 25% unless defective.
Remote and Electronic Burners are warrantied for a period of 6 months for commercial use and a period of 12 months for residential use.


 

 

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Factory Direct Showroom 
32421 Calle Perfecto 
San Juan Capistrano, CA 926725

Toll Free: 1-888-434-7345 
Showroom Phone: 949-369-9171 
Toll Free Fax: 1-888-332-6423 

Showroom Hours: 
Monday - Saturday: 9:00AM - 5:00PM 
Sunday: 10:00AM - 4:00PM
Will Call Pickup Every Day




*All Orders Shipped FedEx®

Flat Rate Shipping:

Ship Cost:
Dollar Value of Order:
$4.99 USD
$0.01 - $49.99 
$9.99 USD
$50.00 - $99.99
$14.99 USD
$100.00 - $289.99
$19.99 USD
$290.00 - $499.99
$29.99 USD
$500.00 and up

* Flat rate shipping applies to the continental United States. Additional shipping charges apply if shipping to Hawaii, Alaska and outside the United States. 




Payment Methods

To purchase any of our Diamond Fire Pit Glass products we accept all of the following forms of payment: Visa, Master Card, American Express and Discover credit cards, checks, money orders and PayPal payments. We use PayPal and Google Checkout for processing of all credit card orders online. PayPal is secure, accepts all forms of payment (credit cards, echecks or bank account transfers) and requires no account to use.

Shipping
All In stock items ship within 1 business day from when received. Once shipped expect to see you order within 3-5 business days or less- You may track your order at any time by using our LivePerson feature on our website or by calling our shipping department toll free at 1-888-434-7345.


 

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