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Return Policy

 
If you are dissatisfied with your order from the Diamond Fire Pit Glass company for any reason, you can return your items for a prompt refund or exchange. Refunds for returned items are accepted within 30 days of the purchase date and will be credited back the full product cost.

Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on any future purchase. No Exceptions. The original shipping and/or handling charges are not refundable. No Returns or Exchanges will be accepted after 60 days of original purchase date.

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Return items must be new and unused in the original packaging - Items that appear to have been used in any way will be refused and the customer shall be responsible for any cost of shipping the item back.

Fire Pit Glass that has been mixed by the customer is not eligible for return. Special Order Items are non returnable. Please mail your package in a prepaid, insured, traceable method to the address below:
 
Diamond Fire Pit Glass
32421 Calle Perfecto 
San Juan Capistrano, CA 926725

Ceramic Fire Shapes are warrantied from cracking due to heat for 1 year. Warranty is void if Fire Shapes are not used with Fluted Rectangle pan burner that is designed specifically for use with Ceramic Fire Shapes. Ceramic Fire Shapes that are colored are considered custom and are non returnable.

Remote Control or Electronic Burners
May be subject to a restocking fee of up to 25% unless defective. Remote and Electronic Burners are warrantied for a period of 6 months for commercial use and a period of 12 months for residential use.
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Factory Direct Showroom 
32421 Calle Perfecto 
San Juan Capistrano, CA 926725

Toll Free: 1-888-434-7345 
Showroom Phone: 949-369-9171 
Toll Free Fax: 1-888-332-6423 

Showroom Hours: 
Monday - Saturday: 9:00AM - 5:00PM 
Sunday: 10:00AM - 4:00PM
Will Call Pickup Every Day




*All Orders Shipped FedEx®

Flat Rate Shipping:

Ship Cost:
Dollar Value of Order:
$4.99 USD
$0.01 - $49.99 
$9.99 USD
$50.00 - $99.99
$14.99 USD
$100.00 - $289.99
$19.99 USD
$290.00 - $499.99
$29.99 USD
$500.00 and up

* Flat rate shipping applies to the continental United States. Additional shipping charges apply if shipping to Hawaii, Alaska and outside the United States. 




Payment Methods

To purchase any of our Diamond Fire Pit Glass products we accept all of the following forms of payment: Visa, Master Card, American Express and Discover credit cards, checks, money orders and PayPal payments. We use PayPal and Google Checkout for processing of all credit card orders online. PayPal is secure, accepts all forms of payment (credit cards, echecks or bank account transfers) and requires no account to use.

Shipping
All In stock items ship within 1 business day from when received. Once shipped expect to see you order within 3-5 business days or less- You may track your order at any time by using our LivePerson feature on our website or by calling our shipping department toll free at 1-888-434-7345.


 

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